This letter is to commend the staff who provided the messaging services vital to the successful communications management needed during the recent fire disaster. I was most impressed with the quick, efficient and professional service demonstrated throughout the disaster that lasted over a week. In a crisis situation, this level of service is not taken for granted. Instead, its importance is magnified, documented and recognized. Please send my sincere “thank you” to your fine team and “congratulations” on a job well done!